DEPOSIT

• One night hotel rate plus tax must be received before reservation can be confirmed. Hotel space and rates are not guaranteed without deposit.

BALANCE

• Balance of payment must be received in our office no later than 7 days prior to hotel check-in date. Travel Documents will be emailed out immediately, after full payment has been received by us.
• Holiday* reservations: Balance of payment must be received in our office no later than 45 days prior to hotel check-in date.

CANCELLATION/ Refund Policy

• If reservation is canceled 15 days or more before check-in date deposit is fully refundable, less $8.00 processing fee per room canceled.
• If reservation is canceled 14 to 8 days before check-in date, penalty is equal to amount of Initial Deposit.
• If reservation is canceled 7 days or less before check-in date the reservation is non-refundable.
• Holiday* reservations: Cancellation made 46 days or more prior to check-in date will have a one-night penalty, 45 days or less prior to check-in date are non-refundable.
*Holyweek/Easter, Guelaguetza festival, Day of the Dead Festival, and Christmas/New Year

FOOD OF THE GODS FESTIVAL PACKAGES:
• Deposit required is 10% of the Total Amount.
• Second payment due 90 days prior to hotel check-in datge.
• Balance of payment must be received in our office 45 days prior to hotel check-in date.
• Click here to view Terms and Conditions

DAY OF THE DEAD CELEBRATION PACKAGES:
• Deposit required IS 25% of the Total Amount.
• Balance of payment must be received in our office 45 days prior to hotel check-in date.
• Cancellation made 46 days or more prior to check-in date will have a one-night penalty, 45 days or less prior to check-in date are non-refundable.
• Click here to view Payment and Cancellation policy

CAMINO REAL EXTRAVAGANZA PACKAGES:
• Full payment is due at the time reservation is made.
• Fully refundable (less $25.00 usd processing fee) if canceled 31 days or more before check in date.
• Totally non-refundable if canceled 30 days or less before check in date.

AEROTUCAN FLIGHT RESERVATIONS:
• Full payment is due at the time of reservation.
• AeroTucan reservations are total non-refundable upon reservation confirmation.
To change an existing AeroTucan reservation (subject to availability ) there will be a charge of $25.00 (usd) per ticket. Changes may be made up to 8 days before the originally scheduled flight date. After that they become non-changeable as well as non-refundable.